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Systems Support Level 5
Your Gateway to Cutting-Edge IT Skills
SAQA ID 485743 National Certificate: Information Technology: Systems Support Level 5;
Obtaining this qualification, the student would be able to demonstrate the following competences:
- Ability to use logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of an organisation.
- Ability to understand the role of technology in the business context.
- Ability to create integrated technology-based communication systems for improved business effectiveness.
- Ability to store, manage and retrieve knowledge (data) efficiently and effectively to meet organisational requirements.
- Ability to ensure secure information systems that will serve to protect the business from data loss and breaches of integrity.
- Ability to design and reflect business structure in IT Systems appropriately to optimise operating efficiencies, flows of data and resource utilisation within the structure.
- Ability to mobilise technical and technology-based resources to solve business problems in a specified context.
- Ability to perform cost effectively and efficiently in technology-based projects.
- Ability to manage customer relations appropriately.
- Ability to operate effectively within a change, release, and configuration process.
- Ability to utilise technology-based research tools and knowledge-based repositories.
- Ability to identify and communicate business opportunities appropriately.
- Ability to install, support and maintain end-user applications
These qualifications are accredited by the Media, Information, and Communication Technologies Sector Education and Training Authority (MICT SETA) which is a public entity established in terms of the Skills Development Act, 1998 (Act No. 97 of 1998).