Technical Support Level 4

Your Gateway to Cutting-Edge IT Skills

SAQA ID 78964 Further Education and Training Certificate: Information Technology: Technical Support Level 4;

Technology makes it possible to support various business processes and support external business process. The business community is in need of IT Technician, Network Technician, Server Administrator, Data Centre Administrator and Help Desk Support. If you want to penetrate the IT profession, then Technical Support is the right course for you. The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Development, covering basic knowledge needed for further study in the field of Systems Development at Higher Education Levels.

The qualification is designed to:

  • provide students with an entry level for further study in Information Technology and related fields, as well as for initial employment in the computer industry.
  • Allow many of the listed unit standards to be used in Studentship Schemes in the Information Systems and Technology sector, as well as other sectors where Information Technology is a key requirement.
  • provide a foundational qualification for people who are pursuing a career in the computer industry, or related fields. People with this qualification have an introductory level of understanding about computer industry concepts and/or are able to work in areas of Information Technology with little technical complexity, for example entry-level computer programming, as junior project team member.
  • Allow the credits achieved in the National Certificates in Information Technology (Level 2 & 3) to be used as foundation (i.e. learning assumed to be in place) for the requirements of this qualification.
  • Have a flexible structure to allow for changing requirements in the computer industry, and to allow providers to create learning programmes with a predominantly Information Technology component but tailored to meet local, national or international needs.

Prerequisites

  • Grade 11 Certificate
  • English NQF 3 (Grade 11)
  • Mathematics Literacy NQF 3 (Grade 11)
  • Computer Literacy
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These qualifications are accredited by the Media, Information, and Communication Technologies Sector Education and Training Authority (MICT SETA) which is a public entity established in terms of the Skills Development Act, 1998 (Act No. 97 of 1998).

About Us

Vision
To be South Africa’s most trusted technology-enabled higher education provider, producing graduates and professionals who are globally competitive and locally relevant.

Mission
To provide affordable, accredited, and accessible higher education through innovative technology, industry partnerships, and a learner-centred approach that responds to the evolving demands of the South African and continental economy.

Core Values
• Access & Inclusivity — Education for all, regardless of geography or background
• Innovation — Continuously evolving pedagogy and technology
• Integrity — Ethical conduct in all academic and business operations
• Excellence — Rigorous academic standards and outstanding learner outcomes
• Ubuntu — Community-driven development and shared prosperity

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