Demonstrate an understanding of estimating a unit of work and the implications of late delivery

 114059 

PURPOSE OF THE UNIT STANDARD 

• This unit standard is intended to provide a conceptual knowledge of the areas covered.
• For those working in or entering the workplace in the area of systems development.
• Demonstrate the ability to interpret given cost/benefit analysis documentation
• Prepare a time estimate for an element of work
• Prepare a cost estimate for an element of work
• Demonstrate an understanding of the affect of late delivery of an element of work

The performance of all elements is to a standard that allows for further learning in this area.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit value of this unit is based on a person having the prior knowledge and skills to:

• Demonstrate an understanding of fundamental mathematics (at least NQF level 3)
• Demonstrate PC competency skills (End-User Computing unit Standards, at least up to NQF level 3.)

SPECIFIC OUTCOME: 2

Reporting Performance

Customer feedback is essential for evaluating performance. Qualitative and quantitative feedback should be collected. Qualitative, how they felt about the service they were given. In emergency situations, you need to monitor performance quickly, act fast and reporting should be quick and focused so problem can be fixed.

• Set clear service standards with customers, like how fast a request should be completed. Compare performance against these standards to see how well the team is doing to see what’s working and what’s not. Use that to improve service

Use the data

There is what we call Key Performance Indicators (KPIs) are specific metrics used to monitor

performance

KPIs examples

• Percentage of items returned/rejected
• Total dollar value of damaged/lost goods
• Percentage of on-time deliveries
• Inventory levels vs. forecasted need
• Field distribution performance